Help - Shipping and Delivery

    Shipping areas and rates

    We can ship to locations anywhere within Australia.  The rates vary heavily according to location, but we have tried to make it simple for you.

    Please note that we are not able to ship to PO Boxes as we require all deliveries to be signed for.

    Delivery Charge

    Delivery is currently charged at 4 basic rates reflecting the costs we use.

    • A rate of $9.95 including GST, for up to 500g per order, for standard metropolitan delivery anywhere in Australia. 
    • A rate of $10.95 including GST, for between 500g and 2Kg per order, for standard metropolitan delivery anywhere in Australia. 
    • A rate of $14.95 including GST, for between 2kg and 5kg per order, for standard metropolitan delivery anywhere in Australia. 
    • A rate of $18.95 including GST, for between 6kg and 10kg per order, for standard metropolitan delivery anywhere in Australia. 

    Larger orders or shipping to remote locations may incur an additional shipping charge, to reflect the costs we receive from our logistics providers.  We will endeavor to find the most competitive delivery cost and we will request approval of the additional charge with you before processing the order.

    Free Pick Up

    You can pick up your order free of charge from our Storage Warehouse at:

    Kennards Storage, 324-328 Hoddle St, ABBOTSFORD VIC 3067

    Entrance via: Abbot Grove

    Hours: 10am - 5pm

    As we keep stock on site, orders can be collected the same day, or the next day if placed at night.

    Delivery Timeframe

    Our delivery turnaround time generally includes 2 business days to 3 business days from the date the order is processed, depending on your location (Perth may take up to 6 days, depending on the items ordered). Orders are processed Monday to Friday in Melbourne.

    Refunds and Returns

    Our returns policy is located here.