Returns Policy

Smart Toys Trading Pty Ltd ("Smart Toys Trading") is the owner and publisher of content on this website www.smartypantstoys.com.au (the "Website"). This Returns Policy applies to the Website.

We are more than happy to accept the return of goods, subject to the below terms and conditions. Please email us directly at info@smartypantstoys.com.au and we’ll take care of the returns process to ensure that this is a simple process for everyone involved.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return

  • Your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging
  • We require a receipt or proof of purchase.

Essentially we need the item returned in "as new condition", where it is complete, unmarked and with original packaging.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@smartypantstoys.com.au

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Shipping

To return your product, you should mail your product to:

Smart Toys Trading, PO Box 262, Kew East VIC Australia 3102.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use a courier for high value goods that you may be sending back, or signature tracking with Australia Post. It’s for your protection so you can obtain a Proof of Delivery. We unfortunately can’t, and won’t, be held responsible for lost or missing returned items without a Proof Of Delivery. Also if the goods come back damaged due to the courier of your choice then it’s your responsibility not ours, we can only evaluate what we receive.

Questions or Comments about this Page

We aim to offer great customer service, and our returns policy is part of providing you with a simple and fair process. Questions about the Returns Policy should be sent to us at info@smartypantstoys.com.au